Shipping & Returns

We are able to ship most products worldwide and show shipping cost below:

• United Kingdom Recorded/Signed for Delivery (up to 2 item) £4.95.
• United Kingdom Recorded/Signed for Delivery (3 - 4 items) £6.95.
• United Kingdom Recorded/Signed for Delivery (5 - 8 items) £11.95.
• United Kingdom (up to 15 items) £25.95.
• United Kingdom (16 or more items) £39.95.
• Europe (1 item) £11.95.  
• Europe (2 - 3 items) £16.95.
• Europe (4 - 6 items) £21.95.
• Europe (7 - 10 items) £35.00.
• Europe (11 - 15 items) £45.00.
• Europe (16 - 20 items) £50.00.
• Europe (21 or more items) £70.00.
• Rest of the World (1 item) £18.95.
• Rest of the World (2 - 3 items) £28.95.
• Rest of the World (4 - 10 items) £60.00.
• Rest of the World (11 - 15 items) £80.00.
• Rest of the World (16 or more items) £90.00.

If the shipping cost of overseas orders is signifcantly higher than this we reserve the right to amend the delivery charge accordingly but will in all cases e-mail first to confirm.  If you wish to purchase larger quantities than shown please e-mail first for a shipping quote. Payment of any excess shipping will need to be made before the order is processed.

Please note that for International / Overseas orders, the customer is responsible for any Tax / Import charges that may be imposed by their own country.

The above prices are subject to change at any time. Delivery is subject to stock availability, we will contact you if there are any stock shortages for you to choose either a refund or an alternative product.

A signature will be required on receipt. Please ensure that there will be someone at the given address to accept delivery. You may provide an alternative address eg. a place of work. If your order is returned to us as undelivered after resonable attempts being made we reserve the right to charge for re-delivery.  Most orders are sent using Royal Mail and we cannot be held responsible for any delays in delivery (e.g. adverse weather/industrial action/national holidays) once orders have been dispatched.

If you have a query regarding delivery please contact us at sales@lujosensuals.co.uk

Returns Policy

At  Lujo Sensuals our desire is to provide you with only the highest quality products and services and want you to be 100% satisfied every time you shop with us. We intend to make certain that your questions, concerns or returns are dealt with as quickly and efficiently as possible. Please feel free to contact us at: returns@lujosensuals.co.uk 

Under the Distance Selling Regulations 2000, if for any reason# you are unhappy with your purchase you have the right to cancel your order up to 7 working days from receipt and return within a further 10 working days.   We will refund the value of the goods plus original p&p if applicable* within 30 working days of being notified of cancellation or return. Customers are obliged under statutory duty to take reasonable care of the goods and we request the goods being returned are unused, unwashed and not damaged. If the customer has not taken reasonable care of the goods or they are not received back within the time specifications then we have the right to claim for a breach of the statutory duty

*Please note we are not liable for the cost of the return postage and packaging.

For intimate items such as panties, bikini's etc we are only able to accept returns if they have been tried on over another item of clothing. Please note we are unable to refund on stockings/tights that have been tried on.

#In the case of personalised products or any item that has been made to your own specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you are in any doubt about placing an order for a personalised product then please contact us and we will be glad to assist you and provide further details.

To return goods you need to notify us within 7 days from receipt in writing or by e-mail advising of intention to return and requesting a returns form  (E-mail  returns@lujosensuals.co.uk  to request via email ). You need to enclose the form with the goods you are returning and post back to us.  We will start the process of the refund or arrange to get a replacement item mailed to you if it is an exchange. Please note exchange items will incur a new p&p fee.

Please note the item is your responsibility until it reaches us. Therefore, for your own protection, we suggest that you send the package using a delivery service that insures you for the value of the goods. i.e. Royal Mail recorded delivery.

We are under no obligation to collect or recover goods from you but if we have to, our costs will be payable by you and will be deducted from any refund due.